Complaints Policy

A complaint shall be defined as an expression of dissatisfaction, however, made, about the standard of
service, actions, or lack of action by the organisation, its staff, or those acting on its behalf, affecting an
individual resident or group of residents.
The policy aims to ensure that the complaints process is flexible and responsive to the needs of individual complaints.

Complaints Policy V1 Feb 2025

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Berkswell Charities Self Assessment Form - 2024 - 2025

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Annual Complaints Performance and Service Improvement Report April 2024- March 2025

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Board of Trustees Response to the Annual Complaints Performance and Service Improvement Report 2024-2025

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Resident Feedback Summary of Results - 2025

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HOUSING OMBUDSMAN CONTACT DETAILS

Phone:
0300 111 3000
Our phone line opening hours are:
Monday, Tuesday, Wednesday, Friday 9am - 5pm
Write to:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET

CLERK OF BERKSWELL CHARITIES CONTACT DETAILS

Phone:
07305 585770
Write to:
Berkswell Charities
52 Meeting House Lane
Balsall Common
Coventry
CV7 7FX
Copyright 2023 © Berkswell Charities CIO
Registered with the Charity commission of England and Wales Charity Number 1194243. Registered with the Regulator of Social Housing Registered Number 5189. Member of the Housing Ombudsman Service. 

Registered with the Almshouse Association Registration Number M310